Lighthouse Behavioral Wellness Centers uses MyCare tablets to remotely connect with patients.
Empowering Behavioral Health Providers
Behavioral health providers play a central role in crisis response.
MyCare equips clinicians with tools to connect directly with law enforcement, mobile crisis teams, and community partners in real time — available 24/7. Providers can instantly join on-scene calls, conduct assessments, de-escalate situations, and coordinate the right level of care without delays or miscommunication.
Measurable outcomes are being delivered across behavioral health programs through MyCare. With more efficient workflows, reduced unnecessary hospitalizations, and improved engagement, providers are able to focus on care — not crisis logistics.
SAVE LIVES
REDUCE COSTS
SUPPORT 24/7
INTEGRATE CARE
How It Started
From a small pilot in rural Oklahoma to a statewide system transforming crisis response, MyCare’s success is now taking root nationwide.
MyCare Technologies launched in Oklahoma with a clear goal: help law enforcement and first responders connect individuals in crisis to licensed behavioral health professionals in real time using secure, FirstNet-enabled iPads. These tablets empower agencies to respond faster and with more compassion.
It started small: one county, a few tablets, and a simple idea tested in the field. The model quickly proved effective.
In just 18 months:
Oklahoma agencies using MyCare saved 576 days of transport time
More than $700,000 in cost savings were reported
Thousands of behavioral health calls were resolved on-scene
As results came in, the model was expanded statewide. MyCare became a central part of crisis response in both rural and urban Oklahoma communities.
CarePath Behavioral Health (previously Southwest Alabama Behavioral Health Care Systems) uses MyCare in their day-to-day operations.
Building on What Works
A real-time test was conducted through the Oklahoma pilot. From its success, broader adoption was made possible. The same framework is now being scaled in Alabama, where similar impact is already being observed.
Measurable outcomes are being delivered to law enforcement and behavioral health centers through MyCare. With this support, unnecessary hospitalizations, arrests, and use of force are being significantly reduced. Officers are being empowered to respond more safely and effectively, and greater collaboration is being established between public safety and behavioral health systems.
“CarePath was able to equip every therapist, local emergency department, and jail with a MyCare unit—giving us on-demand access to crisis and consultation services. The agency has dramatically reduced wait times and can now move more quickly toward next steps. One local hospital even shared that staff morale has improved because they know clients can be seen at the touch of a button. For a community mental health center like ours, being able to stretch limited staff this far has been a game changer.“
ROBERT BREWER
Care Path Behavioral Health
Driven solutions for exceptional outcomes
- Real-Time Engagement
Connects licensed clinicians with individuals in crisis on-scene, reducing delays in care. - EHR Integration
Aligns with your workflows and supports clinical documentation and reporting. - Fewer Hospitalizations, Better Outcomes
MyCare helps divert individuals from inpatient settings. - Maximized Staff Efficiency
Serve more people while meeting grant and performance metrics. - Reimbursable Services
Virtual encounters are Medicaid-billable, making the model both effective and sustainable. - Secure and Compliant
HIPAA-compliant and fully encrypted.
Supporting Law Enforcement in the Field
MyCare is more than a video platform — it’s a clinical tool designed to support behavioral health providers in delivering care exactly when and where it’s needed.
When connected through MyCare, clinicians can assess, de-escalate, and stabilize individuals in crisis without anyone ever leaving the scene. This real-time access reduces unnecessary hospitalizations and allows for better continuity of care from the very first moment of contact.
- Reduces time officers spend on a mental health call
- Prevents unnecessary jail transports
- Lowers the amount of ER admissions
- Saves law enforcement money
- Significant reduction in officers transporting individuals to mental health facilities
- Less harm to law enforcement
- Instant access to licensed mental health professionals
- Significant inpatient hospitalization savings
- 24/7 access to care, even in rural communities
- Improves coordination with local behavioral health systems and mobile response teams
Schedule a Product Demo
Through a MyCare tablet, Dr. Cindy Gipson of AltaPointe Health joins Mobile PD on scene to help de-escalate a crisis call in real time.
How It Works — Step by Step Across the Care Continuum
1. Referral or Crisis Encounter
A crisis call, referral, or law-enforcement request initiates a MyCare connection.
3. Real-Time Clinical Assessment
The clinician connects with the individual through the tablet to de-escalate, assess, evaluate, and determine next steps.
5. Coordinated Transport
Clinicians may dispatch mobile crisis teams or available transport service to ensure safe, appropriate placement.
2. One Tap for Collaboration
Clinicians can instantly join the encounter through a HIPAA-compliant video call.
4. The Right Level of Care
Providers coordinate crisis stabilization, outpatient referral, inpatient admission, or follow-up services.
6. From Crisis to Care
MyCare helps individuals transition from crisis to stability — reducing repeat crises and improving outcomes.
What The Data Says
Years of real-world operations have produced clear, measurable results.
93
Reduction in inpatient hospitalizations for mental health crises
78
Community stabilization rate surpasses the performance of mobile crisis teams
10.8
Average time it takes for a call to be answered in seconds
1.5
Millions of crisis calls facilitated through MyCare
Our Partners
Delivering the Highest Quality Behavioral Health Care
Take a look at some of our partner organizations, who they serve, and how MyCare has helped improve their quality of care.
Additional Resources
NRI Evaluation of the GRAND Model
The Economic Benefits of Implementing the Telehealth Platform MyCare Across Governmental Agencies
Senate approves telemedicine legislation aimed to reduce mental health transports
Mobile Police set to use iPads for telepsychiatry calls to help people in crisis
Enterprise PD incorporates mental health tablets in the field
It’s Not Just a Crisis — It’s Someone’s Turning Point.
Partner with us to empower your clinical teams with real-time support and connected crisis response tools. Let’s build stronger, more coordinated behavioral health systems — together.
