Once your Huntgroup has been set up and saved, you can create tiers for that group. Choose the Huntgroup you would like to create Tiers for.
When setting up tiers within each Huntgroup, you are defining the sequence in which crisis calls will be routed. This ensures that if the clinicians in your first tier are already engaged on other calls, the system will automatically route the incoming call to the next available tier after a predetermined amount of time (e.g., 10 seconds). This setup guarantees that no call goes unanswered, maintaining a seamless response during critical moments.
