Our dedicated team is here to assist you with any technical issues or questions you may have. Whether you need help troubleshooting an issue, setting up your device, or navigating our services, we are committed to providing you with prompt and effective support.
Technical Support
Key Info on Your iPad
Use the interactive image below to learn where to locate important details like signal strength, device name, and app version—information often requested when submitting a tech support ticket.
Hover over each hotspot for guidance.
Signal Strength and Type (5g, LTE)
Device Name
App Version
Asset Tag Number located on the back of the iPad
Troubleshooting
If you’re experiencing an issue with your iPad, a reset might fix it.
Release Notes
If you’re experiencing an issue with your iPad, a reset might fix it.
MyCare User Manuals
Learn about all the features and settings on your MyCare iPad. Click on the image below to access our new interactive guide, or click on any of the corresponding user guides to view, print or download!
Contact Technical Support
Let us know what’s happening with your iPad, and we’ll connect you with the right support.
Please include a contact phone number and the Asset Tag ID (located on the back of your case) or iPad name (displayed on the bottom-left corner of the MyCare App).
