Click on any of the icons below to view the corresponding user guide.
MyCare User Manuals
Key Info on Your iPad
Use the interactive image below to learn where to locate important details like signal strength, device name, and app version—information often requested when submitting a tech support ticket.
Hover over each hotspot for guidance.
Signal Strength and Type (5g, LTE)
Device Name
App Version
Asset Tag Number located on the back of the iPad
Contact Technical Support
Our dedicated team is here to assist you with any technical issues or questions you may have. Whether you need help troubleshooting an issue, setting up your device, or navigating our services, we are committed to providing you with prompt and effective support.
Please include a contact phone number and the Asset Tag ID (located on the back of your case) or iPad name (displayed on the bottom-left corner of the MyCare App).
