Thrive Behavioral Health Launches MyCare in Rhode Island

In January, MyCare Technologies had the opportunity to support an important step forward in crisis response in Rhode Island. Through a new pilot program with Thrive Behavioral Health, MyCare worked alongside clinicians and law enforcement officers from the Warwick Police Department to demonstrate how technology can strengthen crisis response, reduce strain on emergency systems, and improve outcomes for individuals in crisis.

A Shared Commitment to Better Crisis Care

This pilot program was designed to ensure that clinicians and law enforcement are equipped with tools that allow them to work together seamlessly when it matters most.

During the onboarding sessions, Thrive clinicians were trained on how MyCare supports real-time clinical intervention, while law enforcement partners were shown how quickly and easily the iPad-based system can be deployed in the field. With just the press of a button, officers can connect individuals in crisis directly to a licensed clinician—helping de-escalate situations and provide immediate support without unnecessary escalation.

Designed for the Field, Built for Trust

A key focus of the Rhode Island onboarding was usability in real-world situations. Officers demonstrated how they can pull the MyCare iPad from their vehicle, initiate a crisis call within seconds, and hand the device to the individual in need—allowing the clinician to take the lead in the moment.

For clinicians, the platform offers a secure, focused environment that allows them to do what they do best: provide care. The technology integrates seamlessly with their electronic health records, reducing documentation burden and streamlining workflows.

The technology is intentionally simple, minimizing barriers during high-stress situations and ensuring that help is never more than a moment away

Timely Recognition of Law Enforcement Partnership

The timing of the pilot was especially meaningful, as it coincided with Law Enforcement Appreciation Day. The event provided an opportunity to recognize the critical role officers play—not just in public safety, but in compassionate crisis response.

By involving law enforcement directly in the onboarding process, the pilot reinforced an important truth: effective crisis care happens when systems work together, not in parallel.

The “Blue Button”

During onboarding in Rhode Island, law enforcement officers were introduced to the MyCare “blue button” on their iPads—a dedicated, one-touch connection to a licensed clinician. While the tool is often used to support individuals in crisis, officers also learned how the blue button can be used for themselves.

If an officer encounters a traumatic scene or is carrying the cumulative weight of the job, they can immediately connect with a clinician for support and guidance. Importantly, these officer-initiated calls are completely anonymous, ensuring privacy and removing barriers to seeking help—something officers identified as critical to their willingness to use the service.

Looking Ahead

This Rhode Island pilot represents a shared vision for how communities can respond to behavioral health crises with dignity, efficiency, and care.

MyCare is proud to partner with organizations like Thrive Behavioral Health that are willing to lead, innovate, and invest in solutions that support both clinicians and first responders. As this pilot continues, we look forward to learning, refining, and expanding what’s possible when care truly comes first.