When someone is experiencing a mental health crisis, seconds matter. So does the strength of the connection. That’s why MyCare relies on FirstNet®, Built with AT&T to deliver secure, uninterrupted access—no matter where the call happens.
What Is FirstNet?
FirstNet is the only wireless network built specifically for first responders and public safety organizations. It prioritizes connectivity during emergencies and ensures reliable service—even when commercial networks are overloaded.
Why MyCare Uses FirstNet
MyCare enables law enforcement officers to connect individuals in crisis directly to licensed behavioral health professionals—in real time. These virtual connections happen through secure video calls on MyCare-issued iPads.
However, none of this works without a reliable network. That’s where FirstNet plays a critical role.
Key Benefits of FirstNet + MyCare
- Priority connectivity during emergencies and large-scale events
- Uninterrupted video sessions between officers and clinicians
- End-to-end encryption for HIPAA-compliant data sharing
- Coverage in rural and underserved areas
- Ensures improved response times
Connecting in the Moments That Matter
For law enforcement and first responders, MyCare on FirstNet means peace of mind. Officers don’t have to worry about dropped calls or failed connections. Clinicians can focus on care. Communities get the right response—when and where they need it.
“That’s one of the biggest benefits – immediate help, right now. The number of lives saved from possible suicide is countless.”
Thomas Gipson
Forest Park Police Department
Real Results, Real Impact
Across the communities we serve, we’re seeing measurable improvements that point to a more effective, compassionate approach. When it comes to crisis response, outcomes matter. MyCare doesn’t just make connections — it changes lives.
✔️ Fewer people are being hospitalized during a mental health crisis.
✔️ More individuals are stabilized in their communities — without unnecessary transport.
✔️ Law enforcement officers are better supported and less likely to feel alone on scene.
These aren’t just statistics — they represent families staying together, communities avoiding tragedy, and departments finding real solutions in the field.
Ready to learn more?
Partner with us to equip your teams with real-time clinical support when it matters most. Learn how law enforcement and clinicians can work together effectively.
